Identity Proofing Partial Failure

Incident Report for login.gov

Resolved

All proofing services utilized by login.gov are functioning normally and enabled.

Posted Feb 17, 2021 - 17:28 UTC

Monitoring

We have temporarily disabled use of the proofing data provider experiencing issues.

All identity proofing services should now be functioning normally.

Posted Feb 17, 2021 - 15:53 UTC

Update

We are continuing to work on a fix for this issue.

Posted Feb 17, 2021 - 15:40 UTC

Identified

Some users may be unable to proof identity at this time due to an outage in one of our proofing providers.

We are taking action to disable use of the service to return proofing services to operation.

Posted Feb 17, 2021 - 15:25 UTC

This incident affected: Login (secure.login.gov).