Elevated Error Rate and Degraded Performance

Incident Report for Login.gov

Resolved

The connectivity issues with our cloud service provider have been resolved. Performance and error rates are at expected levels, but we will continue to monitor.

Posted Dec 15, 2021 - 11:18 EST

Monitoring

Due to internet connectivity issues with our cloud service provider, we are experiencing an elevated level of errors with degraded performance, and are currently looking into the issue. Tasks requiring email usage like creating new accounts or resetting passwords may not be possible at this time.

We are monitoring the situation and will provide updates as we learn more.

Posted Dec 15, 2021 - 10:56 EST

This incident affected: Login (secure.login.gov) and Brochure site (https://login.gov).