secure.login.gov logins failing for some users

Incident Report for Login.gov

Resolved

We have identified an issue with our outbound proxy system. We have implemented a mitigation to prevent further outages.

Posted Dec 25, 2020 - 10:31 EST

Update

We experienced an issue with outbound network connections. We have resolved the immediate problem but are continuing to investigate the cause.

Posted Dec 25, 2020 - 09:51 EST

Investigating

Starting at 13:50UTC (09:50ET / 05:50PT) some users were no longer able to login using SMS and PIV/CAC methods.

We are investigating the problem

Posted Dec 25, 2020 - 09:46 EST

This incident affected: Login (secure.login.gov).