All Systems Operational

About This Site

This is the official status page for Login.gov. Our uptime goal is 99.9% for all of our products and services. You can read more about our program at https://www.login.gov.

Uptime over the past 90 days. View historical uptime.
Login (secure.login.gov) Operational
90 days ago
99.93 % uptime
Today
Brochure site (https://login.gov) Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
99.96 % uptime
Today
Customer Support Online Form ? Operational
90 days ago
99.96 % uptime
Today
Customer Support Phone Line ? Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[Planned Maintenance] Login.gov identity verification services unavailable for residents of New Jersey May 31, 2023 16:00-21:00 EDT
Scheduled - Impact: Low - Downstream provider maintenance for a subset of Identity Verification users

Maintenance Window:
UTC: 2023-05-31 08:00 PM to 2023-06-01 01:00 AM
Eastern: 2023-05-31 04:00 PM to 2023-05-31 09:00 PM
Central: 2023-05-31 03:00 PM to 2023-05-31 08:00 PM
Mountain: 2023-05-31 02:00 PM to 2023-05-31 07:00 PM
Pacific: 2023-05-31 01:00 PM to 2023-05-31 06:00 PM

New Jersey state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
May 31, 2023 - 13:47 EDT
[Planned Maintenance] Login.gov Customer Support Form Unavailable Jun 10, 2023 12:00-12:05 EDT
PLANNED MAINTENANCE FOR JUNE 10, 2023

Impact: Moderate - Customer support form unavailable

UTC: 2023-06-10 16:00 PM to 16:05 PM
Eastern: 2023-06-10 12:00 PM to 2023-06-10 12:05 PM
Central: 2023-06-10 11:00 AM to 2023-06-10 11:05 AM
Mountain: 2023-06-10 10:00 AM to 2023-06-10 10:05 AM
Pacific:2023-06-10 9:00 AM to 2023-06-10 9:05 AM

The Login.gov Contact Center will be undergoing planned maintenance. Login.gov users will not be able to submit help desk tickets using the online form. The Login.gov Customer Support phone line is available at 1-844-875-6446.

Login.gov will continue to function normally during this window.
Posted on May 30, 2023 - 17:46 EDT
System Metrics Month Week Day
Throughput
Fetching
Response Time (ms)
Fetching
Error Rate
Fetching
Past Incidents
May 31, 2023

No incidents reported today.

May 30, 2023
In-Person Proofing Results Unavailable until 5/30
Resolved - All in person proofing results should now be fresh and accurate within a 3 hour window.
May 30, 16:27 EDT
Monitoring - The system is currently unable to transmit identity proofing results to users after visiting in-person locations. Results are being stored and will be sent to users once service is restored. Users can continue to visit in-person locations with the expectation that results will be delayed until May 30th.

All other functionality including authentication and unsupervised remote identity verification are operating normally.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
May 22, 17:45 EDT
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023
[Planned Maintenance] Login.gov identity verification services unavailable for residents of Florida
Completed - The scheduled maintenance has been completed.
May 24, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 19:00 EDT
Scheduled - Impact: Low - Downstream provider maintenance for a subset of Identity Verification users

Maintenance Window:
UTC: 2023-05-23 11:00 PM to 2023-05-24 04:00 AM
Eastern: 2023-05-23 07:00 PM to 2023-05-24 12:00 AM
Central: 2023-05-23 06:00 PM to 2023-05-23 11:00 PM
Mountain: 2023-05-23 05:00 PM to 2023-05-23 10:00 PM
Pacific: 2023-05-23 04:00 PM to 2023-05-23 09:00 PM

Florida state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
May 23, 19:00 EDT
May 23, 2023
[Planned Maintenance] Login.gov identity verification services unavailable for residents of South Carolina
Completed - The scheduled maintenance has been completed.
May 23, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 18:01 EDT
Scheduled - Impact: Low - Downstream provider maintenance for a subset of Identity Verification users

Maintenance Window:
UTC: 2023-05-23 10:00 PM to 2023-05-24 02:00 AM
Eastern: 2023-05-23 06:00 PM to 2023-05-23 10:00 PM
Central: 2023-05-23 05:00 PM to 2023-05-23 09:00 PM
Mountain: 2023-05-23 04:00 PM to 2023-05-23 08:00 PM
Pacific: 2023-05-23 03:00 PM to 2023-05-23 07:00 PM

South Carolina state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
May 23, 16:17 EDT
May 22, 2023
May 21, 2023
[Planned Maintenance] Login.gov identity verification services unavailable for residents of South Carolina
Completed - The scheduled maintenance has been completed.
May 21, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 18:03 EDT
Scheduled - Impact: Low - Downstream provider maintenance for a subset of Identity Verification users

Maintenance Window:
UTC: 2023-05-21 10:00 PM to 2023-05-22 2:00 AM
Eastern: 2023-05-21 06:00 PM to 2023-05-21 10:00 PM
Central: 2023-05-21 05:00 PM to 2023-05-21 09:00 PM
Mountain: 2023-05-21 04:00 PM to 2023-05-21 08:00 PM
Pacific: 2023-05-21 03:00 PM to 2023-05-21 07:00 PM

South Carolina state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
May 20, 22:04 EDT
[Planned Maintenance] Login.gov identity verification services unavailable for residents of Washington
Completed - The scheduled maintenance has been completed.
May 21, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 11:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 18, 02:24 EDT
Scheduled - Impact: Low - Downstream provider maintenance for a subset of identity verification users

Maintenance Window:
UTC: 2023-05-21 3:00 PM to 2023-05-21 8:00 PM
Eastern: 2023-05-21 11:00 AM to 4:00 PM
Central: 2023-05-21 10:00 AM to 3:00 PM
Mountain: 2023-05-21 9:00 AM to 2:00 PM
Pacific: 2023-05-21 8:00 AM to 1:00 PM

Washington state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
May 18, 02:23 EDT
[Planned Maintenance] Login.gov identity verification services unavailable for residents of Hawaii
Completed - The scheduled maintenance has been completed.
May 21, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 12:01 EDT
Scheduled - Impact: Low - Downstream provider maintenance for subset of Identity Verification users

Maintenance Window:
UTC: 2023-05-21 16:00 to 19:00
Eastern: 2023-05-21 12:00PM to 03:00PM
Central: 2023-05-21 11:00AM to 02:00PM
Mountain: 2023-05-21 10:00AM to 01:00PM
Pacific: 2023-05-21 09:00AM to 12:00PM

Hawaii state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
May 18, 01:54 EDT
[Planned Maintenance] Login.gov identity verification services unavailable for residents of Rhode Island
Completed - The scheduled maintenance has been completed.
May 21, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 07:02 EDT
Scheduled - Impact: Low - Downstream provider maintenance for a subset of Identity Verification users

Maintenance Window:
UTC: 2023-05-21 11:00 AM to 2023-05-21 2:00 PM
Eastern: 2023-05-21 07:00 AM to 2023-05-21 10:00 AM
Central: 2023-05-21 06:00 AM to 2023-05-21 09:00 AM
Mountain: 2023-05-21 05:00 AM to 2023-05-21 08:00 AM
Pacific: 2023-05-21 04:00 AM to 2023-05-21 07:00 AM

Rhode Island state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
May 20, 21:46 EDT
[Planned Maintenance] Login.gov identity verification services unavailable for residents of Kentucky
Completed - The scheduled maintenance has been completed.
May 21, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 03:00 EDT
Scheduled - Impact: Low - Downstream provider maintenance for a subset of Identity Verification users

Maintenance Window:
UTC: 2023-05-21 7:00 AM to 2023-05-21 2:00 PM
Eastern: 2023-05-21 3:00 AM to 10:00 AM
Central: 2023-05-21 2:00 AM to 9:00 AM
Mountain: 2023-05-21 1:00 AM to 8:00 AM
Pacific: 2023-05-21 12:00 AM to 7:00 AM

Kentucky state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
May 16, 19:33 EDT
[Planned Maintenance] Login.gov identity verification services unavailable for residents of Illinois
Completed - The scheduled maintenance has been completed.
May 21, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 05:00 EDT
Scheduled - Impact: Low - Downstream provider maintenance for a subset of Identity Verification users

Maintenance Window:
UTC: 2023-05-21 09:00 AM to 2023-05-21 01:00 PM
Eastern: 2023-05-21 05:00 AM to 2023-05-21 09:00 AM
Central: 2023-05-21 04:00 AM to 2023-05-21 08:00 AM
Mountain: 2023-05-21 03:00 AM to 2023-05-21 07:00 AM
Pacific: 2023-05-21 02:00 AM to 2023-05-21 06:00 AM

Illinois state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
May 20, 21:44 EDT
May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023
Partial SMS delivery failures for the United States
Resolved - SMS delivery in the United States has been functioning normally since the last update. We consider this issue resolved.
May 18, 15:07 EDT
Monitoring - SMS delivery has recovered in the United States. We are continuing to monitor delivery.
May 18, 14:34 EDT
Investigating - We are currently investigating an elevated error rate for text messages to the United States.

Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered.

Other two factor authentication mechanisms, such as Authenticator App (TOTP) or backup codes, should be unaffected.

The team is working to identify the cause and resolve it. We appreciate your patience in the meantime.
May 18, 14:24 EDT
May 17, 2023

No incidents reported.

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