All Systems Operational

About This Site

This is the official status page for Login.gov. Our uptime goal is 99.9% for all of our products and services. You can read more about our program at https://www.login.gov.

Login (secure.login.gov) Operational
90 days ago
99.96 % uptime
Today
Brochure site (https://login.gov) Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
99.92 % uptime
Today
Customer Support Online Form ? Operational
90 days ago
99.85 % uptime
Today
Customer Support Phone Line ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Impact: [High] Downtime affecting all functionality

Maintenance Window:
UTC: 2023-02-02 06:00 to 09:30
Eastern: 2023-02-02 1:00AM to 04:30AM
Central: 2023-02-02 12:00AM to 03:30AM
Mountain: 2023-02-01 11:00PM to 2023-02-02 02:30AM
Pacific: 2023-02-01 10:00PM to 2023-02-02 01:30AM

Login.gov will be conducting database maintenance during this time.

Due to the nature of the maintenance, secure.login.gov will potentially be unavailable for the full maintenance window. This site (status.login.gov) will be updated as soon as we have returned to normal service.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/

Posted on Jan 19, 2023 - 18:17 EST
PLANNED MAINTENANCE FOR FEBRUARY 4, 2023

Impact: Moderate - Customer support functionality unavailable

UTC: 2023-02-04 13:00 to 19:00
Eastern: 2023-02-04 8:00 AM to 2023-02-04 2:00 PM
Central: 2023-02-04 7:00 AM to 2023-02-04 1:00 PM
Mountain: 2023-02-04 6:00 AM to 2023-02-04 12:00 PM
Pacific: 2023-02-04 5:00 AM to 2023-02-04 11:00 AM

The Login.gov Contact Center will be undergoing planned maintenance and updates. Login.gov users will not be able to submit help desk tickets using the online form or call the Login.gov Customer Support phone line.

Login.gov will continue to function normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/

Posted on Jan 27, 2023 - 15:03 EST
Throughput
Fetching
Response Time (ms)
Fetching
Error Rate
Fetching
Past Incidents
Jan 28, 2023

No incidents reported today.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023
Resolved - Our "Contact Us" online support form is working again.
Jan 24, 12:39 EST
Identified - Due to an outage with our online system for managing customer support requests we can not currently accept support requests via our "Contact Us" online form. We will update this incident when new information is available.

Our 24/7 phone support is still available. Partners are encouraged to direct users seeking direct support from Login.gov to phone support.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/

Jan 24, 10:57 EST
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023
Completed - The scheduled maintenance has been completed.
Jan 21, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:00 EST
Scheduled - PLANNED MAINTENANCE FOR JANUARY 20, 2023

Impact: Moderate - Customer support functionality unavailable via online form or phone

Maintenance Window:
UTC: 2023-01-21 02:00 to 06:00
Eastern: 2023-01-20 09:00PM to 2023-01-21 01:00AM
Central: 2023-01-20 08:00PM to 2023-01-21 12:00AM
Mountain: 2023-01-20 07:00PM to 11:00PM
Pacific: 2023-01-20 06:00PM to 10:00PM

The Login.gov Contact Center will be undergoing planned maintenance and updates. Login.gov users will not be able to submit help desk tickets using the online form or call the Login.gov Customer Support phone line.

Login.gov will continue to function normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/

Jan 6, 17:38 EST
Jan 20, 2023
Jan 19, 2023
Resolved - SMS sends have remained at a consistent success level for the past two hours. We are declaring this incident to be resolved.
Jan 19, 16:48 EST
Update - We have verified that our SMS success rate has increased to normal levels. We will continue to monitor this metric for the next hour and will provide additional information at that time.
Jan 19, 14:52 EST
Monitoring - We have identified the increased error rate as a downstream issue with the service availability of the major wireless provider(s) in Mexico/Latin America. This issue appears to have been partially mitigated, as SMS message send/success rates have been steadily increasing for the past hour.

We will continue to monitor the success rate of SMS authentication, and will update once this rate has reached normal percentages.

Jan 19, 13:17 EST
Investigating - We are currently investigating an elevated error rate to customers in Mexico with our text messaging provider. 2FA or phone verification codes delivered by SMS may return errors or fail to be delivered.

Other two factor authentication mechanisms, such as Authenticator App (TOTP) or backup codes, should be unaffected.

The team is working to identify the cause and resolve it. We appreciate your patience in the meantime.

Jan 19, 11:49 EST
Jan 18, 2023

No incidents reported.

Jan 17, 2023
Completed - The scheduled maintenance has been completed.
Jan 17, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:01 EST
Scheduled - Impact: Low - Downstream provider maintenance without planned downtime

Maintenance Window:
UTC: 2023-01-18 01:00 to 03:00
Eastern: 2023-01-17 9:00PM to 11:00PM
Central: 2023-01-17 8:00PM to 10:00PM
Mountain: 2023-01-17 7:00PM to 9:00PM
Pacific: 2023-01-17 6:00PM to 8:00PM

One of the services Login.gov uses to verify identities of users will be undergoing maintenance. The provider does not anticipate downtime. Login.gov is sharing this notice due to the increased chance of service interruption during this period. In the unlikely event of an outage, users performing identity verification may need to return later to complete the identity verification process.

Sign in for existing users and sign up for non-verification users will continue to function normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/

Jan 12, 19:11 EST
Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.