Partial outage for Identity Verification

Incident Report for Login.gov

Resolved

This incident has been resolved.
Posted Sep 09, 2025 - 13:01 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 09, 2025 - 12:16 EDT

Investigating

Users may be unable to proof identity at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process.

All other services are functioning normally at this time. We will provide an update as soon as more information is available.
Posted Sep 09, 2025 - 12:00 EDT
This incident affected: Single Sign-On & Identity Proofing (secure.login.gov).
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