Partial SMS delivery failures through Verizon

Incident Report for Login.gov

Resolved

This incident has been resolved.
Posted Jan 15, 2026 - 08:29 EST

Update

We are continuing to investigate this issue.
Posted Jan 14, 2026 - 14:44 EST

Investigating

We are currently investigating an elevated error rate for text messages through Verizon.

Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered.

Other two factor authentication mechanisms, such as Authenticator App (TOTP) or backup codes, should be unaffected.

We are monitoring this and will post updates as available.
Posted Jan 14, 2026 - 14:44 EST
This incident affected: Single Sign-On & Identity Proofing (secure.login.gov).