Degraded SMS delivery

Incident Report for Login.gov

Resolved

This incident has been resolved.

Posted Aug 22, 2024 - 12:34 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 22, 2024 - 11:53 EDT

Identified

The issue has been identified and we are continuing to work on a fix to this issue.

Posted Aug 22, 2024 - 11:40 EDT

Investigating

We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered.

Other two factor authentication mechanisms, such as authenticator application (TOTP) or backup codes, should be unaffected.

The team is working to identify the cause and resolve it. We will provide an update here when more information is available.

Posted Aug 22, 2024 - 11:07 EDT

This incident affected: Login (secure.login.gov).