Login.gov Customer Support Online Form Unavailable

Incident Report for Login.gov

Resolved

This incident has been resolved.

Posted Mar 07, 2024 - 12:38 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 07, 2024 - 08:53 EST

Investigating

Impact: Moderate - Customer support functionality unavailable via online form

The Login.gov Contact Center online form is currently unavailable and we are currently investigating. Login.gov users will not be able to submit help desk tickets using the online form. Login.gov users can call the Login.gov Contact Center at (844) 875-6446 24 hours a day, seven days a week.

Login.gov will continue to function normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/

Posted Mar 06, 2024 - 17:25 EST

This incident affected: Customer Support (Customer Support Online Form).