[Planned Maintenance] Login.gov identity verification services

Scheduled Maintenance Report for Login.gov

Completed

The scheduled maintenance has been completed.

Posted Nov 12, 2023 - 09:00 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 12, 2023 - 07:00 EST

Scheduled

Impact Moderate - Downstream provider maintenance with planned downtime

Maintenance Window
UTC 2023-11-12 12:00 PM to 2023-11-12 02:00 PM
Eastern 2023-11-12 07:00 AM to 2023-11-12 09:00 AM
Central 2023-11-12 06:00 AM to 2023-11-12 08:00 AM
Mountain 2023-11-12 05:00 AM to 2023-11-12 07:00 AM
Pacific 2023-11-12 04:00 AM to 2023-11-12 06:00 AM
Alaska 2023-11-12 03:00 AM to 2023-11-12 05:00 AM
Hawaii 2023-11-12 02:00 AM to 2023-11-12 04:00 AM

One of the services Login.gov uses to verify users' identities will be undergoing maintenance. The provider will be unavailable for this window, and Login.gov will disable identity verification during this period. Users performing identity verification will need to return at a later time to complete the identity verification process.

Sign-in (authentication) for existing users and sign-up for non-verified users will continue functioning normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/

Posted Oct 11, 2023 - 15:31 EDT

This scheduled maintenance affected: Login (secure.login.gov).