Partial outage for Identity Verification

Incident Report for Login.gov

Resolved

This incident has been resolved.
Posted May 14, 2026 - 15:07 EDT

Update

In-person identity proofing is disabled while we investigate issues with one of our proofing vendors.

All other services are functioning normally at this time. We will provide an update as soon as more information is available.
Posted May 14, 2026 - 09:47 EDT

Investigating

Users may be unable to enroll in in-person identity proofing at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process.

All other services are functioning normally at this time. We will provide an update as soon as more information is available.
Posted May 14, 2026 - 09:00 EDT
This incident affected: Single Sign-On & Identity Proofing (secure.login.gov).
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