Outage for In-Person Identity Verification

Incident Report for Login.gov

Resolved

This incident has been resolved.

Posted Nov 13, 2024 - 17:36 EST

Monitoring

We are seeing some recovery for in-person identity verification services and will continue monitoring until we have confirmed full recovery.

Posted Nov 13, 2024 - 16:23 EST

Investigating

Users may be unable to enroll in in-person identity proofing at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process.

All other services are functioning normally at this time. We will provide an update as soon as more information is available.

Posted Nov 13, 2024 - 16:11 EST

This incident affected: Login (secure.login.gov).