All Systems Operational

About This Site

This is the official status page for Login.gov. Our uptime goal is 99.9% for all of our products and services. You can read more about our program at https://www.login.gov.

Uptime over the past 90 days. View historical uptime.
Login (secure.login.gov) Operational
90 days ago
99.87 % uptime
Today
Brochure site (https://login.gov) Operational
90 days ago
99.99 % uptime
Today
Customer Support Operational
90 days ago
99.43 % uptime
Today
Customer Support Online Form ? Operational
90 days ago
99.1 % uptime
Today
Customer Support Phone Line ? Operational
90 days ago
99.75 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[Planned Maintenance] Login.gov identity verification services unavailable for residents of Idaho Apr 20, 2024 10:00-15:00 EDT
Impact Low - Downstream provider maintenance for a subset of identity verification users

Maintenance Window
UTC 2024-04-20 02:00 PM to 2024-04-20 07:00 PM
Eastern 2024-04-20 10:00 AM to 2024-04-20 03:00 PM
Central 2024-04-20 09:00 AM to 2024-04-20 02:00 PM
Mountain 2024-04-20 08:00 AM to 2024-04-20 01:00 PM
Pacific 2024-04-20 07:00 AM to 2024-04-20 12:00 PM
Alaska 2024-04-20 06:00 AM to 2024-04-20 11:00 AM
Hawaii 2024-04-20 04:00 AM to 2024-04-20 09:00 AM

Idaho state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
Posted on Apr 19, 2024 - 13:36 EDT
[Planned Maintenance] Login.gov identity verification services unavailable for residents of Georgia Apr 20, 2024 13:30-18:30 EDT
Impact Low - Downstream provider maintenance for a subset of identity verification users

Maintenance Window
UTC 2024-04-20 05:30 PM to 2024-04-20 10:30 PM
Eastern 2024-04-20 01:30 PM to 2024-04-20 06:30 PM
Central 2024-04-20 12:30 PM to 2024-04-20 05:30 PM
Mountain 2024-04-20 11:30 AM to 2024-04-20 04:30 PM
Pacific 2024-04-20 10:30 AM to 2024-04-20 03:30 PM
Alaska 2024-04-20 09:30 AM to 2024-04-20 02:30 PM
Hawaii 2024-04-20 07:30 AM to 2024-04-20 12:30 PM

Georgia state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
Posted on Apr 19, 2024 - 15:07 EDT
Login.gov Customer Support Online Form Unavailable Apr 20, 2024 22:00-22:30 EDT
The Login.gov Contact Center will be undergoing planned maintenance. Login.gov users will not be able to submit help desk tickets using the online form. The Login.gov Customer Support phone line is available at 1-844-875-6446.

UTC: 2024-04-21 03:00 AM to 2024-04-21 03:30 AM

Eastern: 2024-04-20 10:00 PM to 2024-04-20 10:30 PM
Central: 2024-04-20 9:00 PM to 2024-04-20 9:30 PM
Mountain: 2024-04-20 8:00 PM to 2024-04-20 8:30 PM
Pacific: 2024-04-20 7:00 PM to 2024-04-20 7:30 PM
Alaska: 2024-04-20 6:00 PM to 2024-04-20 6:30 PM
Hawaii: 2024-04-20 4:00 PM to 2024-04-20 4:30 PM

Login.gov will continue to function normally during this window.
Posted on Apr 16, 2024 - 13:39 EDT
[Planned Maintenance] Login.gov identity verification services unavailable for residents of Kentucky Apr 21, 2024 03:00-10:00 EDT
Impact Low - Downstream provider maintenance for a subset of identity verification users

Maintenance Window
UTC 2024-04-21 07:00 AM to 2024-04-21 02:00 PM
Eastern 2024-04-21 03:00 AM to 2024-04-21 10:00 AM
Central 2024-04-21 02:00 AM to 2024-04-21 09:00 AM
Mountain 2024-04-21 01:00 AM to 2024-04-21 08:00 AM
Pacific 2024-04-21 12:00 AM to 2024-04-21 07:00 AM
Alaska 2024-04-20 11:00 PM to 2024-04-21 06:00 AM
Hawaii 2024-04-20 09:00 PM to 2024-04-21 04:00 AM

Kentucky state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
Posted on Apr 19, 2024 - 16:45 EDT
[Planned Maintenance] Login.gov identity verification services unavailable for residents of Maryland Apr 21, 2024 06:00-10:00 EDT
Impact Low - Downstream provider maintenance for a subset of identity verification users

Maintenance Window
UTC 2024-04-21 10:00 AM to 2024-04-21 02:00 PM
Eastern 2024-04-21 06:00 AM to 2024-04-21 10:00 AM
Central 2024-04-21 05:00 AM to 2024-04-21 09:00 AM
Mountain 2024-04-21 04:00 AM to 2024-04-21 08:00 AM
Pacific 2024-04-21 03:00 AM to 2024-04-21 07:00 AM
Alaska 2024-04-21 02:00 AM to 2024-04-21 06:00 AM
Hawaii 2024-04-21 12:00 AM to 2024-04-21 04:00 AM

Maryland state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
Posted on Apr 19, 2024 - 15:06 EDT
[Planned Maintenance] Login.gov identity verification services Apr 30, 2024 21:00-23:00 EDT
Impact Low - Downstream provider maintenance for identity verification users

Maintenance Window
UTC 2024-05-01 01:00 AM to 2024-05-01 03:00 AM
Eastern 2024-04-30 09:00 PM to 2024-04-30 11:00 PM
Central 2024-04-30 08:00 PM to 2024-04-30 10:00 PM
Mountain 2024-04-30 07:00 PM to 2024-04-30 09:00 PM
Pacific 2024-04-30 06:00 PM to 2024-04-30 08:00 PM
Alaska 2024-04-30 05:00 PM to 2024-04-30 07:00 PM
Hawaii 2024-04-30 03:00 PM to 2024-04-30 05:00 PM

One of the services Login.gov uses to verify identities of users will be undergoing maintenance. The provider does not anticipate downtime. Login.gov is sharing this notice due to the increased chance of service interruption during this period. In the unlikely event of an outage, users performing identity verification may need to return later to complete the identity verification process.

Sign in for existing users and sign up for non-verification users will continue to function normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
Posted on Apr 16, 2024 - 13:02 EDT
System Metrics Month Week Day
Throughput
Fetching
Response Time (ms)
Fetching
Error Rate
Fetching
Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024
Login.gov identity verification services unavailable for residents of West Virginia
Resolved - This incident has been resolved.
Apr 18, 18:31 EDT
Monitoring - Identity verification services are currently unavailable for residents of West Virginia due to issues in a downstream service provider. We are monitoring and will provide an update when the situation is resolved.
Apr 18, 07:40 EDT
[Planned Maintenance] Login.gov identity verification services unavailable for residents of Idaho
Completed - The scheduled maintenance has been completed.
Apr 18, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 21:00 EDT
Scheduled - Impact Low - Downstream provider maintenance for a subset of identity verification users

Maintenance Window
UTC 2024-04-18 01:00 AM to 2024-04-18 04:00 AM
Eastern 2024-04-17 09:00 PM to 2024-04-18 12:00 AM
Central 2024-04-17 08:00 PM to 2024-04-17 11:00 PM
Mountain 2024-04-17 07:00 PM to 2024-04-17 10:00 PM
Pacific 2024-04-17 06:00 PM to 2024-04-17 09:00 PM
Alaska 2024-04-17 05:00 PM to 2024-04-17 08:00 PM
Hawaii 2024-04-17 03:00 PM to 2024-04-17 06:00 PM

Idaho state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
Apr 17, 13:48 EDT
Apr 17, 2024
Login.gov identity verification services unavailable for residents of Illinois
Resolved - This incident has been resolved.
Apr 17, 12:18 EDT
Monitoring - Identity verification services are currently unavailable for residents of Illinois due to issues in a downstream service provider. We are monitoring and will provide an update when the situation is resolved.
Apr 17, 11:37 EDT
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024
[Planned Maintenance] Login.gov identity verification services unavailable for residents of South Carolina
Completed - The scheduled maintenance has been completed.
Apr 14, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 18:00 EDT
Scheduled - Impact Low - Downstream provider maintenance for a subset of identity verification users

Maintenance Window
UTC 2024-04-14 10:00 PM to 2024-04-15 12:00 AM
Eastern 2024-04-14 06:00 PM to 2024-04-14 08:00 PM
Central 2024-04-14 05:00 PM to 2024-04-14 07:00 PM
Mountain 2024-04-14 04:00 PM to 2024-04-14 06:00 PM
Pacific 2024-04-14 03:00 PM to 2024-04-14 05:00 PM
Alaska 2024-04-14 02:00 PM to 2024-04-14 04:00 PM
Hawaii 2024-04-14 12:00 PM to 2024-04-14 02:00 PM

South Carolina state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
Apr 12, 13:35 EDT
[Planned Maintenance] Login.gov identity verification services unavailable for residents of Maryland
Completed - The scheduled maintenance has been completed.
Apr 14, 11:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:00 EDT
Scheduled - Impact Low - Downstream provider maintenance for a subset of identity verification users

Maintenance Window
UTC 2024-04-14 10:00 AM to 2024-04-14 03:45 PM
Eastern 2024-04-14 06:00 AM to 2024-04-14 11:45 AM
Central 2024-04-14 05:00 AM to 2024-04-14 10:45 AM
Mountain 2024-04-14 04:00 AM to 2024-04-14 09:45 AM
Pacific 2024-04-14 03:00 AM to 2024-04-14 08:45 AM
Alaska 2024-04-14 02:00 AM to 2024-04-14 07:45 AM
Hawaii 2024-04-14 12:00 AM to 2024-04-14 05:45 AM

Maryland state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
Apr 10, 14:34 EDT
[Planned Maintenance] Login.gov identity verification services unavailable for residents of New Jersey
Completed - The scheduled maintenance has been completed.
Apr 14, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:30 EDT
Scheduled - Impact Low - Downstream provider maintenance for a subset of identity verification users

Maintenance Window
UTC 2024-04-14 11:30 AM to 2024-04-14 03:00 PM
Eastern 2024-04-14 07:30 AM to 2024-04-14 11:00 AM
Central 2024-04-14 06:30 AM to 2024-04-14 10:00 AM
Mountain 2024-04-14 05:30 AM to 2024-04-14 09:00 AM
Pacific 2024-04-14 04:30 AM to 2024-04-14 08:00 AM
Alaska 2024-04-14 03:30 AM to 2024-04-14 07:00 AM
Hawaii 2024-04-14 01:30 AM to 2024-04-14 05:00 AM

New Jersey state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
Apr 9, 12:29 EDT
Apr 13, 2024

No incidents reported.

Apr 12, 2024
Errors and degraded performance in brochure site
Resolved - Some users may experience errors and/or slow performance when using Login.gov.

We investigated the cause and have remediated the issue.
Apr 12, 14:00 EDT
Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024
Login.gov Customer Support Phone Line Unavailable
Resolved - This incident has been resolved.
Apr 7, 22:35 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 22:02 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 7, 19:39 EDT
Investigating - Impact: Moderate - Customer support functionality is unavailable via phone line

The Login.gov Contact Center phone line is currently unavailable and we are currently investigating. Login.gov users are able to submit help desk tickets using the online form at https://login.gov/contact

Login.gov will continue to function normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
Apr 7, 16:45 EDT
[Planned Maintenance] Login.gov identity verification services unavailable for residents of Nevada
Completed - The scheduled maintenance has been completed.
Apr 7, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 09:00 EDT
Scheduled - Impact Low - Downstream provider maintenance for a subset of identity verification users

Maintenance Window
UTC 2024-04-07 01:00 PM to 2024-04-07 03:00 PM
Eastern 2024-04-07 09:00 AM to 2024-04-07 11:00 AM
Central 2024-04-07 08:00 AM to 2024-04-07 10:00 AM
Mountain 2024-04-07 07:00 AM to 2024-04-07 09:00 AM
Pacific 2024-04-07 06:00 AM to 2024-04-07 08:00 AM
Alaska 2024-04-07 05:00 AM to 2024-04-07 07:00 AM
Hawaii 2024-04-07 03:00 AM to 2024-04-07 05:00 AM

Nevada state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
Apr 5, 19:26 EDT
Apr 6, 2024

No incidents reported.

Apr 5, 2024
[Planned Maintenance] Login.gov identity verification services unavailable for residents of Indiana
Completed - The scheduled maintenance has been completed.
Apr 5, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 18:30 EDT
Scheduled - Impact Low - Downstream provider maintenance for a subset of identity verification users

Maintenance Window
UTC 2024-05-09 10:30 PM to 2024-05-10 03:00 AM
Eastern 2024-05-09 06:30 PM to 2024-05-09 11:00 PM
Central 2024-05-09 05:30 PM to 2024-05-09 10:00 PM
Mountain 2024-05-09 04:30 PM to 2024-05-09 09:00 PM
Pacific 2024-05-09 03:30 PM to 2024-05-09 08:00 PM
Alaska 2024-05-09 02:30 PM to 2024-05-09 07:00 PM
Hawaii 2024-05-09 12:30 PM to 2024-05-09 05:00 PM

Indiana state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
Apr 5, 12:13 EDT
[Planned Maintenance] Login.gov identity verification services unavailable for residents of West Virginia
Completed - The scheduled maintenance has been completed.
Apr 5, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 19:00 EDT
Scheduled - Impact Low - Downstream provider maintenance for a subset of identity verification users

Maintenance Window
UTC 2024-04-05 11:00 PM to 2024-04-06 01:00 AM
Eastern 2024-04-05 07:00 PM to 2024-04-05 09:00 PM
Central 2024-04-05 06:00 PM to 2024-04-05 08:00 PM
Mountain 2024-04-05 05:00 PM to 2024-04-05 07:00 PM
Pacific 2024-04-05 04:00 PM to 2024-04-05 06:00 PM
Alaska 2024-04-05 03:00 PM to 2024-04-05 05:00 PM
Hawaii 2024-04-05 01:00 PM to 2024-04-05 03:00 PM

West Virginia state driver's license information will be unavailable during this planned maintenance. Users who experience a problem with identity verification are asked to try again after the maintenance window has closed.

All other Login.gov functionality will continue to operate normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
Apr 5, 12:11 EDT
Partial SMS delivery failures for multiple wireless providers
Resolved - This incident has been resolved.
Apr 5, 13:36 EDT
Monitoring - We are currently monitoring an incident of elevated error rates for text messages to multiple wireless providers.

Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered.

Other two factor authentication mechanisms, such as Authenticator App (TOTP) or backup codes, should be unaffected.

The team is monitoring the issue to confirm it's resolved. We appreciate your patience in the meantime.
Apr 5, 13:05 EDT
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